Privacy Policy
Effective Date: September 20, 2025
Last Updated: September 20, 2025
1. INTRODUCTION
Unsound Studios ("we," "our," or "us") operates the website https://unsound-studios.com and the Unsound Studios mobile application (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our mobile application.
By using our Service, you agree to the collection and use of information in accordance with this policy.
2. INFORMATION WE COLLECT
2.1 Personal Information
We may collect personally identifiable information that you voluntarily provide to us, including:
- Name and Contact Information: When you create an account, make a purchase, or contact us
- Email Address: For account creation, order confirmations, and marketing communications
- Billing Information: Payment details for product purchases (processed securely through third-party payment processors)
- Account Credentials: Username and password for account access
- Communication Data: Messages sent through contact forms or customer support
2.2 Automatically Collected Information
When you visit our website or use our mobile application, we automatically collect certain information:
- Device Information: IP address, browser type, operating system, device identifiers, mobile device model
- Usage Data: Pages visited, time spent on site, click patterns, referral sources, app interactions
- Cookies and Tracking Technologies: As detailed in Section 4
- Location Data: General geographic location (country/region level) and precise location when permitted
- Mobile App Data: App launches, crashes, performance metrics, and user interactions within the app
2.3 Third-Party Data Collection
Our website is hosted on Wix.com and our mobile app loads Wix-hosted content, which collects additional data:
- Wix Analytics: Website traffic, user behavior, and performance metrics
- Wix Cookies: Essential, functional, and marketing cookies
- Social Media Integration: Data from connected social media accounts
- Mobile Analytics: App usage patterns, crash reports, and performance data
3. HOW WE USE YOUR INFORMATION
We use the collected information for the following purposes:
3.1 Service Provision
- Account Management: Creating and maintaining user accounts
- Order Processing: Processing payments and delivering digital products
- Customer Support: Responding to inquiries and providing technical assistance
- Product Delivery: Sending download links and license information
- Mobile App Functionality: Providing app features, navigation, and content delivery
3.2 Communication
- Transactional Emails: Order confirmations, download links, account updates
- Marketing Communications: Newsletters, product updates, promotional offers (with consent)
- Customer Support: Responding to questions and resolving issues
- Push Notifications: App updates and important announcements (with permission)
3.3 Business Operations
- Website and App Improvement: Analyzing usage patterns to enhance user experience
- Product Development: Understanding customer needs for new products
- Security: Protecting against fraud and unauthorized access
- Legal Compliance: Meeting regulatory requirements and legal obligations
- Analytics: Understanding user behavior across website and mobile app
4. COOKIES AND TRACKING TECHNOLOGIES
4.1 Types of Cookies We Use
- Essential Cookies: Required for website functionality and security
- Functional Cookies: Remember your preferences and settings
- Analytics Cookies: Help us understand website usage and performance
- Marketing Cookies: Used for targeted advertising and marketing campaigns
4.2 Third-Party Cookies and Tracking
Our website and mobile app use tracking technologies from:
- Wix.com: Website hosting and analytics
- Google Analytics: Website traffic analysis
- Payment Processors: Secure payment processing
- Social Media Platforms: Social sharing and integration features
- iOS Analytics: Mobile app usage and performance data
4.3 Cookie and Tracking Management
You can control cookies through your browser settings. For mobile app tracking, you can manage permissions through your device settings. However, disabling certain tracking may affect website and app functionality.
5. DATA SHARING AND DISCLOSURE
5.1 Third-Party Service Providers
We may share your information with trusted third parties who assist us in operating our website and mobile app:
- Wix.com: Website hosting and e-commerce platform
- Payment Processors: Stripe, PayPal, or other secure payment providers
- Email Service Providers: For sending transactional and marketing emails
- Analytics Providers: Google Analytics and similar services
- Apple: For app distribution and analytics through App Store and TestFlight
5.2 Legal Requirements
We may disclose your information when required by law or to:
- Comply with legal processes or government requests
- Protect our rights, property, or safety
- Prevent fraud or security threats
- Enforce our terms of service
5.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
6. DATA SECURITY
We implement appropriate security measures to protect your personal information:
- Encryption: SSL/TLS encryption for data transmission
- Secure Storage: Encrypted storage of sensitive information
- Access Controls: Limited access to personal data on a need-to-know basis
- Regular Updates: Keeping security systems and software up to date
- Mobile App Security: Secure data handling within the mobile application
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
7. DATA RETENTION
We retain your personal information for as long as necessary to:
- Provide our services and fulfill orders
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Improve our products and services
- Maintain mobile app functionality and user experience
Account information is typically retained for the duration of your account plus 3 years for legal and business purposes. Mobile app usage data is retained for analytics and improvement purposes.
8. YOUR RIGHTS AND CHOICES
Depending on your location, you may have the following rights:
8.1 Access and Portability
- Request access to your personal information
- Receive a copy of your data in a portable format
8.2 Correction and Updates
- Correct inaccurate or incomplete information
- Update your account information
8.3 Deletion
- Request deletion of your personal information
- Close your account and remove associated data
8.4 Marketing Communications
- Opt-out of marketing emails (unsubscribe link in every email)
- Manage communication preferences in your account settings
- Disable push notifications in your mobile device settings
8.5 Data Processing Objection
- Object to certain types of data processing
- Withdraw consent where applicable
8.6 Mobile App Permissions
- Manage location permissions through your device settings
- Control tracking permissions through your device settings
- Disable app analytics through your device settings
To exercise these rights, contact us at privacy@unsound-studios.com or use the contact information in Section 11.
9. INTERNATIONAL DATA TRANSFERS
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including:
- Standard contractual clauses
- Adequacy decisions by relevant authorities
- Other legally recognized transfer mechanisms
10. CHILDREN'S PRIVACY
Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to have the information removed.
11. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. We will notify you of any changes by:
- Posting the new Privacy Policy on this page
- Updating the "Last Updated" date
- Sending email notifications for material changes
- Updating the mobile app with new privacy information
Your continued use of our Service after any changes constitutes acceptance of the updated Privacy Policy.
12. CONTACT INFORMATION
If you have any questions about this Privacy Policy or our data practices, please contact us:
Unsound Studios
Email: privacy@unsound-studios.com
Website: https://unsound-studios.com
Mobile App: Available on the App Store
13. ADDITIONAL DISCLOSURES
13.1 California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act, including the right to know what personal information we collect and how we use it, the right to delete personal information, and the right to opt-out of the sale of personal information.
13.2 European Union (GDPR)
If you are in the European Union, you have additional rights under the General Data Protection Regulation, including the right to data portability, the right to erasure, and the right to object to processing.
13.3 Third-Party Links
Our website and mobile app may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
13.4 Mobile App Specific Information
Our mobile app loads content from our Wix-hosted website. All data collection and processing described in this policy applies to both our website and mobile app. The mobile app may collect additional device-specific information as permitted by your device settings.
This Privacy Policy is effective as of September 20, 2025, and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.
By using our website or mobile app, you acknowledge that you have read and understood this Privacy Policy.