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Shipping Policy

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Effective Date: September 20, 2025

Last Updated: September 20, 2025

 

1. Digital Products Only

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Unsound Studios specializes in digital audio products and services. All products are delivered digitally and do not require physical shipping.

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2. Digital Delivery

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2.1 Delivery Method

  • All products are delivered via secure download links

  • Download links are sent to the email address provided during purchase

  • Links are valid for 30 days from the date of purchase

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2.2 Delivery Timeframe

  • Instant Delivery: Most digital products are delivered immediately upon successful payment

  • Processing Time: Orders are processed within 1-2 business hours during business days

  • Business Hours: Monday through Friday, 9:00 AM to 5:00 PM EST

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3. Order Processing

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3.1 Payment Verification

  • Orders are processed after payment verification

  • Payment processing typically takes 1-5 minutes

  • Failed payments will result in order cancellation

3.2 Download Access

  • Download links are sent to the registered email address

  • Check spam/junk folders if email is not received within 2 hours

  • Contact support if download link is not received within 24 hours

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4. Technical Requirements

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4.1 System Requirements

  • Compatible with Windows, macOS, and Linux operating systems

  • Internet connection required for download

  • Sufficient storage space for product files

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4.2 File Formats

  • Products are delivered in standard audio formats

  • Compatible with major digital audio workstations (DAWs)

  • Detailed specifications provided with each product

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5. Download Issues

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5.1 Technical Support

  • Support available Monday through Friday, 9:00 AM to 5:00 PM EST

  • Response time: Within 24 hours during business days

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5.2 Download Problems

  • Corrupted downloads will be replaced free of charge

  • Lost download links will be resent upon verification

  • Technical issues will be resolved promptly

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6. Refunds and Returns

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6.1 Digital Product Policy

  • Digital products are non-returnable due to their nature

  • Refunds are considered on a case-by-case basis

  • Technical issues will be resolved before considering refunds

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6.2 Refund Process

  • Refund requests must be submitted within 7 days of purchase

  • Refunds processed within 5-10 business days

  • Original payment method will be credited

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7. International Orders

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7.1 Global Availability

  • All digital products are available worldwide

  • No additional shipping charges for international customers

  • Local taxes may apply based on customer location

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7.2 Regional Restrictions

  • Some products may have regional licensing restrictions

  • Customers will be notified of any limitations before purchase

  • Alternative solutions will be provided when possible

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8. Service Interruptions

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8.1 Planned Maintenance

  • Scheduled maintenance will be announced 24 hours in advance

  • Alternative download methods will be provided during maintenance

  • No impact on existing download links

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8.2 Unplanned Outages

  • Technical issues will be resolved as quickly as possible

  • Customers will be notified of any extended delays

  • Compensation may be provided for significant delays

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9. Contact Information

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9.1 Customer Support

  • Response Time: Within 24 hours during business days

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9.2 Business Hours

  • Monday through Friday: 9:00 AM to 5:00 PM EST

  • Saturday and Sunday: Closed

  • Holidays: Closed (announced in advance)

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10. Policy Updates

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This Shipping Policy may be updated from time to time. Customers will be notified of significant changes via email or website notification. Continued use of our services constitutes acceptance of the updated policy.

By purchasing from Unsound Studios, you acknowledge that you have read and understood this Shipping Policy.

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