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Refund Policy

Effective Date: September 20, 2025

Last Updated: September 20, 2025
 

1. Digital Products Policy

Unsound Studios specializes in digital audio products and services. Due to the nature of digital products, our refund policy is designed to balance customer satisfaction with the protection of intellectual property.
 

2. General Refund Guidelines

2.1 Refund Timeframe

  • Refund requests must be submitted within 7 days of purchase

  • Requests received after 7 days will not be considered

  • Refund processing takes 5-10 business days
     

2.2 Eligibility Requirements

  • Users must provide order number and reason for refund

  • Refunds are considered on a case-by-case basis
     

3. Refund Conditions

3.1 Qualifying Circumstances

Refunds may be granted for:

  • Technical issues that prevent product functionality

  • Duplicate purchases due to system errors

  • Products that do not match their description

  • Unauthorized purchases (with verification)

  • Significant service interruptions
     

3.2 Non-Qualifying Circumstances

Refunds will NOT be granted for:

  • Change of mind after purchase

  • Incompatibility with user's system (if system requirements were met)

  • User error in product selection

  • Failure to read product descriptions

  • Products that have been downloaded and used
     

4. Refund Process

4.1 Request Submission

  • Subject: "Refund Request - Order #[Order Number]"

  • Include: Order number, purchase date, reason for refund

  • Response time: Within 24 hours during business days
     

4.2 Review Process

  • All refund requests are reviewed by our support team

  • We may request additional information or documentation

  • Decisions are typically made within 2-3 business days
     

4.3 Refund Processing

  • Approved refunds are processed within 5-10 business days

  • Refunds are credited to the original payment method

  • Users will receive email confirmation of refund processing
     

5. Partial Refunds

5.1 When Partial Refunds Apply

  • Technical issues that affect only part of the product

  • Partial service delivery due to system problems

  • Bundled products where only some items are affected
     

5.2 Partial Refund Calculation

  • Refunds are calculated based on the affected portion

  • Pro-rated based on the value of the affected product

  • Processing fees may be deducted from partial refunds
     

6. Digital Product Specifics

6.1 Download Access

  • Users who receive refunds must cease using the product

  • Download links may be deactivated upon refund approval

  • Users are responsible for removing downloaded files
     

6.2 License Termination

  • Product licenses are terminated upon refund approval

  • Users may not continue using the product after refund

  • Continued use may result in legal action
     

7. Technical Issues

7.1 Resolution Priority

  • Technical issues are resolved before considering refunds

  • Our support team will attempt to resolve problems first

  • Refunds are only considered if issues cannot be resolved
     

7.2 Support Process

  • Users must contact support before requesting refunds

  • Support team will provide troubleshooting assistance

  • Refunds are considered only after support attempts fail
     

8. International Refunds

8.1 Currency and Exchange

  • Refunds are processed in the original currency

  • Exchange rates may affect refund amounts

  • International processing fees may apply
     

8.2 Regional Considerations

  • Refund policies comply with local consumer protection laws

  • Some regions may have additional refund rights

  • Users should check local regulations for additional protections
     

9. Dispute Resolution

9.1 Internal Resolution

  • We encourage users to contact us first

  • Most issues can be resolved through communication

  • We are committed to fair and prompt resolution
     

9.2 External Options

  • Users may contact their payment provider

  • Credit card chargebacks may be available

  • Legal action is a last resort for both parties
     

10. Refund Exceptions

10.1 Special Circumstances

  • We may make exceptions for extenuating circumstances

  • Each case is evaluated individually

  • Documentation may be required for exceptions
     

10.2 Promotional Purchases

  • Special refund terms may apply to promotional items

  • Limited-time offers may have different refund policies

  • Terms will be clearly stated at time of purchase
     

11. Contact Information

11.1 Refund Requests

  • Subject: "Refund Request"

  • Include: Order number, purchase date, reason
     

11.2 Support Hours

  • Monday through Friday: 9:00 AM to 5:00 PM EST

  • Saturday and Sunday: Closed

  • Holidays: Closed (announced in advance)
     

12. Policy Updates

12.1 Changes

  • This policy may be updated from time to time

  • Users will be notified of significant changes

  • Continued use constitutes acceptance of updated policy
     

12.2 Notification

  • Changes will be posted on our website

  • Email notifications will be sent for material changes

  • Users should review policy regularly
     

13. Legal Compliance

13.1 Consumer Rights

  • This policy complies with applicable consumer protection laws

  • Users may have additional rights under local law

  • We respect all applicable legal requirements
     

13.2 Jurisdiction

  • This policy is governed by the laws of [Your State/Country]

  • Disputes will be resolved in accordance with local law

  • Users should consult local legal resources if needed
     

14. Acknowledgment

By making a purchase from Unsound Studios, you acknowledge that you have read, understood, and agree to this Refund Policy. You understand that digital products have different refund considerations than physical products.

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This Refund Policy is effective as of September 20, 2025, and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.

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By using our website or mobile app, you acknowledge that you have read and understood this Refund Policy.

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